Policies Billing Period and Due Date Meters are read monthly. If a reading is unattainable, a bill will be issued based upon estimated consumption. Payment is due by the due date on the bill. A bill becomes delinquent if it is not paid by the due date. When an account becomes delinquent, a 10% late fee is added to the water balance. For accounts that have a current and past due balance and payment is not received by the due date of the bill, the service is subject to disconnect on the following business day. If water service is terminated for non-payment, service will be restored when the water balance is paid in full, including a service fee and deposit or an additional deposit. For customers requesting reconnection of water service the same day, the water balance must be paid in full, plus a service fee, a deposit or an additional deposit, and a reconnection fee. A normal billing cycle is approximately 30 days. Failure to receive a bill does not exempt the customer from timely payment or preclude service termination. Payments returned to the Water Works by customer's financial institution for any reason will result in the assessment of additional charges and possible service termination. If you feel that there a billing error or other legitimate complaint, you must notify the Montgomery Water Works either by phone or in person prior to the due date of the bill. This will not exempt you from paying your bill by the due date. Deposit The Board requires a deposit as security against future charges for water service and sanitary sewer service. The amount of the deposit is based on the size of the meter and the actual consumption. A deposit or an additional deposit may be required if the consumer does not maintain a good credit rating. Should the consumption decrease, the amount of the deposit may be adjusted at year end. Damages and Illegal Connections Tampering with Montgomery Water Works meters, water or sewer mains, or other system components is prohibited and in violations of Section I - G of Montgomery Water Works & Sanitary Sewer Board Rules and Regulations. Rules and Regulations To download a copy of the Rules and Regulations, please click on the link below. Rules and Regulations (15MB – large file, may take a few minutes to load)