FAQ Click on the questions below to view their answers. 1. My business had a property leak. Do I qualify for a leak adjustment? No, leak adjustments are only available to residential customers. 2. Where can I get a New Service Application? Click here for a commercial new service application. Click here for a turn on agreement. 3. Are deposit waivers offered to businesses? No, The Board requires a deposit as security against future charges for commercial water service. The minimum deposit will be $100, with the maximum deposit being up to three times the monthly bill that the business is expected to incur based upon the estimated consumption of the business. After one (1) year of service, business customers may request that the deposit amount be reviewed by the Board to determine the accuracy of the estimated consumption upon which the deposit was based. After said review, the business may receive a partial refund of the deposit or be billed an additional deposit, based upon the evaluation of the past year’s consumption. Businesses with a clean record of payment, having had previous service within the last 24 months, established at least 3 years (36 months), will not be required to post a deposit (however, a deposit may be required at a future date, if the business does not maintain a good credit rating). Surety bonds and irrevocable letters of credit are accepted in lieu of cash for deposits on commercial accounts. Cash deposits will be applied to the final bill after termination of service, only. 4. Is a pretreatment questionnaire required of all businesses? Yes. Please click here for our online Pretreatment Questionnaire. 5. How do I open a new account? You may sign up for new service via the internet, fax, phone or in person. However you must be able to submit the required documentation (valid ID & settlement agreement, warranty deed or lease). Click here for more information. 6. What is the normal Billing Period? Meters are read monthly. If a reading is unattainable, a bill will be issued based upon estimated consumption.A normal billing cycle is approximately 30 days. Failure to receive a bill does not exempt the customer from timely payment or preclude service termination.