Emergencies What to do in case of an emergency: If you need to report an emergency regarding the flow of water down a street the flow of water from a meter box the flow of water from a hydrant sewage backing into a home sewage coming out of a manhole Call 334-206-1600 and follow the prompts. If you need to report a problem with storm water, contact the City of Montgomery. For all non-emergency inquiries, including water turned off for non-payment, please call our customer service department at 334-206-1600 between 7:00 a.m. and 6:00 p.m. excluding holidays.